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Frequently Asked Questions (FAQs)
Who are Accepta?Accepta are innovative, industry leading suppliers of advanced technology water and wastewater treatment chemicals for industrial, commercial and process applications; disinfectants and sanitizers, speciality marine and cleaning chemicals, eco-friendly enzymes and biological formulations, specialist wipes, water quality analysis equipment, portable field testing kits, chemical reagents, specialist laboratory water analysis services, plant installations, dosing and chemical control equipment. Through our commitment to innovation, research and development activities, product performance and industry leading service excellence we are able to deliver significant advantage to our global customers and partners. This holistic approach to customer service and partnership development is further enhanced by our award winning, fully transactional online procurement facility, www.accepta.com. This facility allows our customers to buy excellent value, high quality chemical products quickly and securely over the Internet. Back to top ^^ Is technical support available?Yes. Accepta are able to offer in-depth technical support services on all products, and product applications, please contact our technical team for further assistance and advice. Back to top ^^ How can I contact Accepta?Contacting us is easy, either telephone us on +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, mail, e-mail info@accepta.com or use the Contact Us link on any page. We look forward to hearing from you. Back to top ^^ How is my privacy protected?Accepta take your privacy very seriously; please refer to our Privacy statement. Back to top ^^ Who owns Accepta?Accepta Ltd is a privately held Limited company registered in the United Kingdom. Accepta is owned and operated by experienced chemical industry and business professionals. To learn more about our key people see About us. Back to top ^^ ProductsWhat products are available?Accepta offers an extensive range of excellent water wastewater treatment chemicals, speciality chemicals, general chemicals, water test kits, reagents, equipment and more. Our speciality water treatment chemicals include boiler water treatment chemicals, cooling water chemicals, biocides, chemicals for scale control, chlorine dioxide products, antifoams and defoamers, flocculants, coagulants, polymers, dry and emulsion polymers, reverse osmosis chemicals, resin and membrane cleaners, eco-friendly enzyme formulations and more. Our water testing and analysis equipment range includes portable water test kits for Legionella management, boiler and cooling water testing etc. replacement chemical reagents, dip slides, incubators and more. Back to top ^^ What are boiler water treatment chemicals?Accepta’s advanced boiler water treatment chemicals include scale and corrosion inhibitors, antifoams, sludge conditioners and more, used for improving the efficiency of steam and other boiler systems. Back to top ^^ What are cooling water treatment chemicals?Accepta’s cooling water treatment chemicals are used to protect systems from the four problems suffered by such systems namely, scale, corrosion, suspended solids and bio-fouling. These chemicals help improve system efficiency and maintain safe working conditions within the cooling system itself. Back to top ^^ What are polymers?Accepta's polymers include high, medium and low molecular weight polymers of chemicals such as polyacrylate and polyacrylamide, epi-DMA, polyDADMAC, phosphino-carboxylic acids etc. that are used for flocculation and coagulation of wastewater, effluent and process water. Back to top ^^ What are resin and reverse osmosis membrane cleaners?Resin and membrane cleaning chemicals are used to remove fouling, such as iron from base exchange softeners, and reverse osmosis membranes. Back to top ^^ What are dry polymers?Accepta's polymers include dry anionic and cationic polymers used for industrial, effluent and wastewater treatment, paper and pulp processes and many other process applications. Our polymers have been carefully selected to give a wide range of molecular weights and ionicity to suit most industrial process applications. Back to top ^^ What are general chemicals?Our general chemicals include general-purpose cleaners, scale and rust removers, janitorial products, liquid soaps, closed circuit corrosion inhibitors and fuel oil additives. Back to top ^^ What are water testing kits and reagents?Our excellent range of high performance water testing kits and reagents allow the convenient field analysis of water and other aqueous solutions. Test kits include applications for Legionella risk management, boiler water testing, cooling water testing, chlorine dioxide testing etc. Accepta's test kit products are extremely versatile, cost competitive and used widely throughout industry. Back to top ^^ General QuestionsHow does Accepta create value?Accepta create value in a number of ways: Delivering high performance, advanced technology products to create superior added value for our customers is one of the fundamentals of our business model. Our 'single source' supplier approach allows our customers to minimise their procurement costs, their management input and maximise their bulk purchasing power. This approach is greatly enhanced by our fully transactional web site, www.accepta.com. This online facility allows our customers to procure excellent value, high quality chemical products quickly and securely over the Internet from anywhere in the world, 24 hours a day, 365 days a year. Our products are manufactured to consistently high standards including ISO 9000 and Responsible Care. Because our business is primarily Internet based; we have stripped out many of those costly overheads our more traditional competitors have to bear. These and other savings are always passed directly onto our customers. Back to top ^^ What else is available at Accepta?Accepta's core business is based on providing high performance, advanced technology water and wastewater treatment chemicals, specialty chemicals, water test kits, reagents and specialist equipment. You will also find additional information resources on our web site including the popular Industry Knowledge feature, developed to keep you up to date with current industry issues. You may also wish to subscribe to our excellent e-newsletter. Accepta also provide extensive product specifications against each product listing and where appropriate, Material Safety Data Sheets (MSDS). Back to top ^^ Does Accepta produce a newsletter?Yes. Accepta produces an excellent e-newsletter, which is available free of charge. The newsletter is produced monthly and covers exciting and topical industry issues, new products and special offers. To start receiving our newsletter click here, you can cancel your subscription at any time. Back to top ^^ Who can use www.accepta.com?Anyone with access to the Internet can browse www.accepta.com, 24 hours a day, seven days a week. Please feel free to browse our comprehensive products database that includes latest prices, specification details, and where appropriate, Material Safety Data Sheets (MSDS). Ordering products is simple: orders can be placed in several ways, either telephone Accepta on +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, mail, e-mail or order online. To obtain an Accepta business account you must first complete our registration process. Registration is straightforward and can be done in a number of ways, either telephone Accepta on +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, e-mail, mail or simply click on the “register” link at the top of any page and provide the information requested. Once your application has been approved you will receive confirmation of your registration, a user name and your own password. For further information on registration please contact us. Back to top ^^ How do I register with Accepta?Registration is straightforward and can be done in a number of ways, either telephone Accepta on +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, e-mail, mail or simply click on the “register” link at the top of any page and provide the information requested. Once your application has been approved you will receive confirmation of your registration, a user name and your own password. For further information on registration please contact us. Back to top ^^ How do I place an order?You can place orders in several ways, either telephone Accepta on +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, mail, e-mail or order online via the www.accepta.com. To place an order you must have an approved Accepta business account. To apply for one is straightforward and can be done in a number of ways, via telephone +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, e-mail, mail or simply click on the “register” link at the top of any page and provide the information requested. Once your application has been approved you will receive confirmation of your registration, a user name and your own password. For further information on registration please contact us. To place an order online at www.accepta.com: firstly, you must enter your own “secure” users area, to do this simply click on the “login” link at the top of any page, you will then be prompted for your user name and password. Once you have entered that information you will enter your own account area. Find the product you wish to order using the search facilities available, choose the quantity you wish to order from the options available and then click the “add to order” button. You will then be asked to confirm a delivery address. Finally you should review your order, check it for accuracy and then click the “confirm order” button. You’ll receive an e-mail to confirm your order has been successfully submitted. Back to top ^^ What payment terms are available?Payment terms are outlined in our Terms & Conditions. No discounts are allowed for early payment, although we recommend that payment be made on or before the invoice due date to avoid incurring late payment surcharges. Back to top ^^ What payment methods are available?In addition to your Accepta business account, we can also arrange for you to make payments in a number of different ways. Back to top ^^ In what currencies are prices listed?Product prices are listed in the following currencies: UK Sterling, Euros and US Dollars. All prices are quoted ex-works and exclude tax, delivery and insurance. Back to top ^^ Is www.accepta.com a secure site?Yes. When you do business with us online you can be sure your information is secure. We use the latest technology, including data encryption, firewalls and server authentication through a Secure Socket Layer (SSL). Once registered, you must keep your username and password secure at all times, if you think they have been compromised you MUST contact us immediately. For further details on security please refer to our Security & Privacy statements. Back to top ^^ How do I change my registration details? You can change your business account registration details by contacting us; we will make the alterations for you. Back to top ^^ How can I check the status of my order?You can check the status of your orders at any time by logging into your own account area. Back to top ^^ Do I have to use the web to place orders?No, it merely offers an alternative purchasing option. All products offered at Accepta can be purchased in several ways, either telephone Accepta on +44 (0) 161 877 2334, fax +44 (0) 870 135 6389, mail, e-mail info@accepta.com or place orders online. Back to top ^^ What are Accepta's terms of business?Please review our Terms & Conditions. Back to top ^^ How is product quality assured?Delivering consistently high quality products is a fundamental part of the way Accepta do business. Our products are manufactured to stringent quality standards including ISO 9000 and Responsible Care. Back to top ^^ DeliveryHow do Accepta deliver products?Our extensive logistics experience allows us to deliver on our sales promises. All products are delivered using experienced, Accepta approved carriers. Back to top ^^ What are Accepta's delivery charges?For online orders our delivery charges are calculated automatically at the point of order, all we ask is that your delivery address details are given to us at least 48 hours prior to your first order being placed for delivery to that address. For further information please contact us. Back to top ^^ Where do Accepta deliver?Our logistics expertise extends globally allowing us to ship to most destinations, for further details please contact us. Back to top ^^ Partnership OpportunitiesHow do I partner with Accepta?As a leading supplier of high quality water treatment and specialty chemical products Accepta have stringent partner expectations. If you are interested in partnering with Accepta and are committed to industry leading innovation, service delivery and excellence, please contact us to discuss the exciting opportunities that my be available. Back to top ^^ Do Accepta provide support for their partners?Yes, extensive commercial and technical support facilities are available for all Accepta partners. Contact us for further details. Back to top ^^ Where are partnership opportunities located?Accepta is a global operator; please contact us to discover opportunity locations. Back to top ^^
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